Loro Parque or Puerto de la Cruz round-trip transfer

Bus was 25-30 minutes late from expected pick up time and no communication to say it was going to be late and no apology when bus did arrive. Due to the bus picking us up late we had less time at the park. On returning the bus wanted to leave 45 minutes before the park closed so we missed shows etc.

The coach used was in poor repair with several broken air vents and the overhead liner falling off. Driver was erratic. There were several delays at pickups which lead to our journey being 3 hours and 10 minutes there (exceeding the 2 hours advised). There was no guide/rep on the bus after the 5th stop and the driver spoke limited English. Information on how many stops/how much longer would have been helpful with children to keep settled

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I booked a transfer to Loro Parque. I arrived early, 15 minutes before departure (the bus was supposed to arrive at 08:20) and waited for over an hour, and they still haven't picked me up! Disappointment for the whole day!

Excellent value for money bearing in mind it is a fairly long distance from where we were staying in Los Christianos, travel time around an hour and a quarter. Takes you right to the gates and allows all day for you to enjoy Loro Parque before picking you up again in the bus park at 5pm.

I enjoyed how easy it was and the views of the beautiful island. I think we should be allowed drinks and snacks on the coach due to the times of collection and drop off being at breakfast and dinner time