Cozumel guided snorkelling and island tour from Cancun

In our 2 visits to mexico this has been our favourite experience. Personal preference we would of liked to have spent more time at the Colombia reef as it was breathtaking. And a little more free time in cozumel. It was also mentioned in description vist to lighthouse which we never got to visit.

The excursion wasn’t that organised. We had a transport from the hotel to a shop at playa del Carmen where we got ferry tickets and then hang up in the shop for like half an hour before taken to the ferry. There was no guide with us, but they were at the other side of the ferry at the Cozumel island. We had to wait for ages for taxis to take us to the marina. The boat people were ok but we should had 20 min in each reef, but they kept saying they were hungry so we didn’t stay long in the reefs.

There was no island tour, it was really disorganised and lots of waiting about, the guide was more interested in his boyfriend selling photos to us than making sure we all had a good time, this meant we couldn’t get back on the boat for absolutely ages whilst we all waited for him to get around everybody making us late for food (which after not being able to have breakfast because it was an early start) meant we didn’t eat until late afternoon and to top it off it was inedible. Waste of money.

This trip included snorkelling witch was fantastic , however the transport was chaotic at best and the trip included an island tour of which we saw nothing as there was no time also I did not get my included meal as delays on the boat meant we got to the restaurant late my food was incorrect and finally arrived 5 mins before we had to leave to catch the ferry so I was unable to eat it , I was extremely disappointed as I paid for a premium trip and we didn’t see any of the island ??

Enjoyed the snorkelling. The guys on the boat great but not much guidance from guide.The timing for everything was wrong, ‘lunch’ was far too late in the day and very bland. Too much time standing in the water at the stingrays. Lunch was very rushed due to poor timing. Should be warned how long we had to wait for food

The whole experience felt very disorganised. We were going between guides constantly. Eventually we made it to the boat. But then when we finally got on we had to wait for ages to leave and we're Eventually moved to another boat. Another group that was with us left 30 mins before us which really cut in to the activity time as we had been told we had to catch a specific ferry back to the mainland. We were told there would be only 12 in our group when we booked. There were 18. Terrible communicati