Catamaran cruise to Isla Mujeres with beach club visit and brunch

The transport was comfortable but the delays in collecting other travellers delayed and extended our transfer time. On arrival at the harbour the signage and directions were limited, leaving travellers guessing where to go to or even queue. Once we were identified as TUI travellers the experience improved. An aggressive drunk male on our tour tarnished the trip which resulted in local police attendance. Still awaiting an update from TUI staff, after three days of informing them of the issue.

When we arrived at the port it was confusing as to what was happening. We queued to sign a paper, for what I don't know. I then spotted the Tui desk so we headed for that. The crew on the cattermeran were great, they really looked after us. Unfortunately when we got back...again we didn't know what was happening. We waited an hour and a half for our coach to pick us up. We were all stood on the side of the road in a horrendous downpour of rain. It spoilt the day.

Miss sold by TUI rep, definitely not luxury total tourist trap was not told the only snorkeling was a forced 500 metre swim, surrounded by hundreds of other tourists and boats, tour guide was boarder line rude which set the tone for the day, were not allowed a towel unless you got in the water, prices on island were extortion paid for one small item with Apple Pay only to find £200 has been taken out of my account had to cancel all my bank cards just incase this is by far the worst trip ever

The trip itself was well organised ,crew and guide really good and the trip was as described. The whole trip was ruined on the way back when a drunk passenger tried to attack another and had to be restrained by fellow passengers. The police where waiting for the troublemaker when we docked but he should have never been allowed to consume so much alcohol as his girlfriend couldn't even stand up .It was very upsetting to witness and other passengers where crying and upset.

I was totally miss sold this trip and I will be making a official complaint I requested a trip to MUSA I made it absolutely clear this is where I wanted to visit the rep told me that this trip included a visit, it did not, I am now over £250 out of pocket for a trip I didn’t want I have also lost a day out of my holiday and I will have to pay again for the correct trip I want a refund

The boat trip and staff were great but getting too and from cancun was horrendous and dangerous we feared we would crash it took 2,1/2 hours to get there and over 2 to get back a very long day